This white paper describes ITIL at a high level and answers the question in a simple and straightforward manner.
This paper discusses several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in order to produce consistent and predictable results. Furthermore, additional benefits that ITIL provides as discussed in this paper include the agility that comes from being able to quickly adapt to business needs and overall improved customer satisfaction. All of this is available without the organization having to invent it from scratch, which itself is another key benefit of adopting ITIL.
Last updated on November 11, 2008.